(872) 201-8642 info@alcdx.com

Notice of Privacy Practices

Effective Date: July 20, 2026

YOUR INFORMATION. YOUR RIGHTS. OUR RESPONSIBILITIES.

This Notice describes how medical information about you may be used and disclosed and how you may access this information. Please review it carefully.

This Notice of Privacy Practices applies to ALC Diagnostics LLC, also referred to as “ALC Diagnostics,” “ALCDX,” “we,” “us,” or “our.”

It applies to protected health information that ALC Diagnostics creates, receives, maintains, or transmits in connection with:

  • Laboratory testing;
  • Specimen collection;
  • Laboratory orders and requisitions;
  • Laboratory result reporting;
  • Clinical evaluation and counseling;
  • STI and UTI treatment services;
  • Prescriptions and treatment follow-up;
  • Insurance verification and billing;
  • Self-pay services;
  • Patient communications; and
  • Related healthcare operations.

This Notice applies to ALC Diagnostics’ employees, contractors, healthcare professionals, laboratory personnel, and other workforce members when they are providing services on behalf of ALC Diagnostics.

YOUR RIGHTS

You have certain rights concerning your health information.

Obtain an Electronic or Paper Copy of Your Records

You may ask to inspect or receive an electronic or paper copy of the laboratory, clinical, and billing records that we maintain about you.

This may include:

  • Laboratory orders;
  • Laboratory reports;
  • Test results;
  • Treatment records;
  • Prescription information;
  • Clinical notes;
  • Consent forms; and
  • Billing records.

We will generally provide the requested information within 30 days. A limited extension may be permitted under applicable law. We may charge a reasonable, cost-based fee when allowed.

In limited circumstances, we may deny access to certain information. When required, we will explain the reason for the denial and describe any available review rights.

Request a Correction or Amendment

You may ask us to correct health information that you believe is inaccurate or incomplete.

We may deny your request when, for example:

  • The information is accurate and complete;
  • The information was not created by ALC Diagnostics;
  • The information is not part of the records maintained by ALC Diagnostics; or
  • The information is not available for inspection under applicable law.

If we deny your request, we will provide a written explanation, generally within 60 days.

An approved amendment ordinarily adds correcting information to the record. It does not necessarily delete or replace the original entry.

Request Confidential Communications

You may ask us to communicate with you in a particular manner or at a particular location.

For example, you may ask us to:

  • Call a particular telephone number;
  • Avoid leaving detailed voicemail messages;
  • Send mail to a different address;
  • Use a specified email address;
  • Send results through our Laboratory Information System;
  • Use a patient portal; or
  • Use another reasonable communication method.

We will accommodate reasonable requests.

You are responsible for providing accurate contact information and protecting access to your email account, patient portal, telephone, and other devices.

Request Restrictions

You may ask us not to use or disclose certain health information for treatment, payment, or healthcare operations.

We are not required to agree to every requested restriction. For example, we may decline a restriction that could interfere with your care or our legal and laboratory responsibilities.

If we agree to a restriction, we will follow it unless the information is needed for emergency treatment or disclosure is otherwise required by law.

Services Paid Fully Out of Pocket

When you pay in full, out of pocket, for a healthcare item or service, you may ask us not to disclose information about that specific item or service to your health insurance plan for payment or healthcare operations.

We will honor the request when required by law unless another law requires the disclosure.

You must make the request at or before the time of service and satisfy the applicable payment requirements.

Receive an Accounting of Certain Disclosures

You may ask for a list of certain disclosures of your health information made during the six years before the date of your request.

The accounting generally will not include disclosures:

  • Made for treatment;
  • Made for payment;
  • Made for healthcare operations;
  • Made directly to you;
  • Made with your written authorization;
  • Made to persons involved in your care when permitted; or
  • Otherwise excluded from an accounting by law.

We will provide one accounting during a 12-month period without charge. We may charge a reasonable, cost-based fee for additional accountings requested during the same 12-month period after informing you of the fee.

Receive a Copy of This Notice

You may request a paper or electronic copy of this Notice at any time, even if you previously agreed to receive it electronically.

The current version is available:

  • On the ALC Diagnostics website;
  • At the ALC Diagnostics facility; and
  • By contacting our Privacy Officer.

Choose Someone to Act for You

You may authorize another person to act as your personal representative.

A parent, legal guardian, healthcare agent, executor, administrator, or another legally authorized representative may exercise rights on your behalf when permitted by law.

We may request documentation establishing that person’s authority before taking action.

File a Privacy Complaint

You may file a complaint if you believe that ALC Diagnostics has violated your privacy rights or failed to follow this Notice.

You may contact:

Privacy Officer
ALC Diagnostics LLC
2434 East Dempster Street, Suite 110
Des Plaines, Illinois 60016

Email: info@alcdx.com
Telephone: (872) 201-8642

You may also file a complaint with the United States Department of Health and Human Services, Office for Civil Rights, through its online complaint portal, by mail, or by calling 1-877-696-6775.

ALC Diagnostics will not retaliate against you, refuse services, or treat you differently because you filed a privacy complaint.

YOUR CHOICES

For certain types of health information, you may tell us how you want the information shared.

Family Members and Others Involved in Your Care

You may tell us whether we may share relevant information with:

  • A spouse;
  • A parent;
  • A family member;
  • A close friend;
  • A caregiver;
  • A treating provider; or
  • Another person involved in your care or payment for your care.

When you are present and able to make decisions, we will generally follow your instructions.

If you are unable to tell us your preference, we may disclose limited information when we reasonably determine that the disclosure is in your best interest and is permitted by law.

Disaster Relief and Emergency Situations

We may share limited information with organizations assisting in disaster-relief or emergency-response activities when permitted by law.

Uses That Generally Require Written Authorization

We generally will obtain your written authorization before:

  • Using your protected health information for marketing that requires authorization;
  • Selling your protected health information;
  • Disclosing most psychotherapy notes, should we receive any; or
  • Using or disclosing your information for another purpose not described in this Notice.

ALC Diagnostics does not sell laboratory results or protected health information.

ALC Diagnostics does not use information about your specific laboratory tests, diagnoses, prescriptions, or treatment services to create targeted advertising audiences.

You may revoke a written authorization at any time by notifying us in writing. Revocation will not affect actions already taken in reliance on the authorization.

HOW WE MAY USE AND DISCLOSE YOUR HEALTH INFORMATION

Treatment

We may use and disclose your health information to provide, coordinate, or manage your laboratory and healthcare services.

For example, we may:

  • Receive a laboratory order from your healthcare provider;
  • Provide results to the ordering or treating provider;
  • Send a specimen or information to a reference laboratory;
  • Discuss results with a healthcare professional involved in your care;
  • Coordinate clinical follow-up;
  • Send prescription information to a pharmacy;
  • Provide counseling or treatment;
  • Refer you to another healthcare provider; or
  • Communicate a critical or clinically significant result.

Payment

We may use and disclose your information to bill and receive payment for services.

For example, we may:

  • Verify insurance eligibility and benefits;
  • Submit a claim to Medicare, Medicaid, or a commercial health plan;
  • Provide information supporting medical necessity;
  • Obtain prior authorization when applicable;
  • Respond to requests from a health plan;
  • Correct or appeal a claim;
  • Communicate with a billing company or healthcare clearinghouse;
  • Collect copayments, deductibles, coinsurance, or other patient responsibility; or
  • Document a self-pay transaction.

Healthcare Operations

We may use and disclose health information to operate ALC Diagnostics, maintain laboratory quality, and improve our services.

Healthcare operations may include:

  • Quality assessment and quality improvement;
  • Quality control;
  • Proficiency testing;
  • Assay validation and verification;
  • Instrument and method monitoring;
  • Review of laboratory results;
  • Complaint investigation;
  • Patient-safety activities;
  • Accreditation and regulatory inspections;
  • Licensing and credentialing;
  • Compliance reviews;
  • Internal audits;
  • Workforce education and training;
  • Information-system support;
  • Fraud prevention;
  • Legal and accounting services;
  • Business planning; and
  • General administration.

Laboratory Information Systems and Electronic Communications

We may use a Laboratory Information System, electronic health record, secure patient portal, secure forms, secure email, telephone, text message, or other communication system to:

  • Receive laboratory orders;
  • Obtain patient information;
  • Schedule appointments;
  • Provide collection instructions;
  • Request missing information;
  • Notify you that results are available;
  • Deliver laboratory results;
  • Communicate treatment or prescription information;
  • Send payment notices; or
  • Provide follow-up instructions.

We use reasonable safeguards when communicating electronically. However, no method of electronic communication can be guaranteed to be completely secure.

You are responsible for protecting your passwords, email account, portal credentials, and devices used to receive or view your information.

Business Associates

We may provide health information to companies and professionals that perform services for ALC Diagnostics.

These parties may include:

  • Laboratory information-system providers;
  • Electronic health-record providers;
  • Secure form and portal providers;
  • Reference laboratories;
  • Billing companies;
  • Healthcare clearinghouses;
  • Information-technology providers;
  • Data-hosting and storage providers;
  • Payment processors;
  • Legal counsel;
  • Accountants; and
  • Compliance consultants.

When required, these organizations are considered business associates and must appropriately protect the information they receive or maintain on our behalf.

Public Health and Safety

We may disclose health information for public-health and safety purposes when authorized or required by law.

These activities may include:

  • Reporting communicable diseases;
  • Reporting legally reportable laboratory results;
  • Preventing or controlling disease;
  • Supporting public-health investigations;
  • Reporting adverse reactions to medications;
  • Assisting with product recalls;
  • Reporting suspected abuse, neglect, or domestic violence; and
  • Preventing or reducing a serious and imminent threat to health or safety.

Health Oversight Activities

We may disclose information to a health-oversight agency for activities authorized by law, including:

  • Audits;
  • Inspections;
  • Investigations;
  • Accreditation;
  • Licensing;
  • Disciplinary proceedings; and
  • Civil, administrative, or criminal enforcement activities.

Complying With the Law

We will disclose health information when federal, state, or local law requires us to do so.

We may disclose information to the United States Department of Health and Human Services when it requests information to evaluate our compliance with federal privacy requirements.

Research

We may use or disclose health information for research only when permitted by law.

This may occur when:

  • You provide written authorization;
  • An institutional review board or privacy board approves a waiver;
  • Information has been properly de-identified;
  • A limited data set is used under an appropriate agreement; or
  • Another legal permission applies.

Routine laboratory quality control, quality improvement, validation, verification, and healthcare operations activities are not necessarily considered research.

Coroners, Medical Examiners, and Funeral Directors

We may disclose health information to a coroner, medical examiner, or funeral director when an individual dies and the disclosure is permitted or required by law.

Organ and Tissue Donation

We may disclose health information to organizations involved in organ, eye, or tissue donation and transplantation when applicable and permitted by law.

Workers’ Compensation

We may disclose health information as authorized or required for workers’ compensation claims or similar programs.

Law Enforcement and Government Activities

We may disclose health information for certain law-enforcement or government purposes when applicable legal requirements have been satisfied.

These situations may include:

  • Responding to a warrant, court order, subpoena, or administrative request;
  • Reporting certain injuries;
  • Reporting suspected criminal activity occurring on our premises;
  • Locating a missing person;
  • Military and veterans’ activities;
  • National-security activities; or
  • Protective services.

We will evaluate such requests and disclose only the information permitted or required by law.

Lawsuits and Legal Proceedings

We may disclose health information in response to:

  • A valid court or administrative order;
  • A subpoena;
  • A discovery request; or
  • Another lawful legal process.

We will disclose information only after applicable legal requirements have been satisfied.

INFORMATION SUBJECT TO ADDITIONAL PROTECTION

Certain information may receive additional protection under federal or Illinois law.

This may include information concerning:

  • HIV or other communicable diseases;
  • Genetic testing;
  • Mental-health treatment;
  • Substance-use-disorder treatment;
  • Sexual or reproductive healthcare;
  • Minor-consented healthcare services; and
  • Other specially protected records.

When another applicable law provides greater privacy protection than HIPAA, ALC Diagnostics will follow the more protective requirement.

Substance-Use-Disorder Patient Records

To the extent that ALC Diagnostics receives or maintains substance-use-disorder patient records protected by 42 CFR Part 2, we will not use or disclose information from those records in a civil, criminal, administrative, or legislative investigation or proceeding against you unless:

  1. You provide the written consent required by law; or

  2. The disclosure is authorized by a qualifying court order and subpoena.

We will provide any additional notices or choices required before using protected Part 2 information for fundraising communications.

OUR RESPONSIBILITIES

ALC Diagnostics is required to:

  • Maintain the privacy and security of your protected health information;
  • Provide you with this Notice;
  • Follow the privacy practices described in the current Notice;
  • Use reasonable safeguards to protect your information;
  • Honor your privacy rights as required by law;
  • Notify affected individuals when a breach of unsecured protected health information requires notification; and
  • Refrain from using or disclosing information in a manner not permitted by this Notice or applicable law unless you provide written authorization.

We will make reasonable efforts to limit uses, disclosures, and requests for protected health information to the minimum information necessary when the minimum-necessary requirement applies.

CHANGES TO THIS NOTICE

ALC Diagnostics may revise this Notice.

A revised Notice may apply to all health information we maintain, including information created or received before the revision.

The current Notice will be:

  • Posted on our website;
  • Posted in a clear and prominent location at our facility;
  • Available at our facility upon request; and
  • Provided electronically or in paper form when required.

The effective date of the current Notice will appear at the beginning of the document.

CONTACT INFORMATION

For questions about this Notice, to exercise a privacy right, or to file a complaint, contact:

Privacy Officer
ALC Diagnostics LLC
2434 East Dempster Street, Suite 110
Des Plaines, Illinois 60016

Email: info@alcdx.com
Telephone: (872) 201-8642
Website: www.alcdx.com