Effective Date: July 20, 2026
ALC Diagnostics LLC, also referred to as “ALC Diagnostics,” “ALCDX,” “we,” “us,” or “our,” respects your privacy and is committed to protecting the personal information you provide to us.
This Website Privacy Policy explains how we collect, use, disclose, retain, and protect information obtained through our website, online scheduling and intake forms, payment pages, electronic communications, and related online services.
1. Scope of This Policy
This Website Privacy Policy applies to information collected through the ALC Diagnostics website and related online services.
Health information that ALC Diagnostics creates, receives, maintains, or transmits while providing laboratory testing, clinical evaluation, treatment, billing, or other healthcare services may constitute protected health information under the Health Insurance Portability and Accountability Act, commonly known as HIPAA.
Our use and disclosure of protected health information are also governed by our separate Notice of Privacy Practices. If this Website Privacy Policy conflicts with the Notice of Privacy Practices regarding protected health information, the Notice of Privacy Practices will control.
Your use of our website and services is also subject to our Terms of Service.
2. Information We May Collect
Depending on how you use our website and services, we may collect the following information.
Information You Provide Directly
We may collect:
- First and last name;
- Date of birth;
- Sex or gender information when relevant to testing or treatment;
- Mailing or residential address;
- Email address;
- Telephone number;
- Emergency contact information;
- Government-issued identification information;
- Insurance information;
- Ordering-provider information;
- Laboratory requisitions;
- Test selections;
- Appointment and scheduling information;
- Symptoms, health history, medication information, allergies, diagnoses, and other clinical information;
- Specimen collection information;
- Laboratory results;
- Treatment and prescription information;
- Communications you send to us;
- Consent and acknowledgment records;
- Billing and payment information; and
- Other information necessary to provide laboratory or healthcare services.
Please do not provide information that we have not requested or that is unnecessary for the service you are seeking.
Information Received from Other Sources
We may receive information about you from:
- Physicians and other ordering or treating healthcare providers;
- Health plans and insurance companies;
- Healthcare clearinghouses;
- Reference laboratories;
- Pharmacies;
- Payment processors;
- Business associates and service providers;
- Parents, guardians, or authorized personal representatives; and
- Public agencies or other parties when permitted or required by law.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- Internet Protocol address;
- Browser type;
- Device type;
- Operating system;
- General geographic region derived from an Internet Protocol address;
- Referring website;
- Pages viewed;
- Date and time of access;
- Links selected;
- Session activity; and
- Cookie or similar technology identifiers.
Automatically collected information is generally used to operate, secure, maintain, and improve the website.
3. How We Use Information
We may use information to:
- Schedule appointments;
- Verify identity;
- Create and maintain patient records;
- Process laboratory orders;
- Perform and report laboratory testing;
- Communicate laboratory results;
- Provide clinical evaluation, counseling, treatment, or follow-up services;
- Communicate with ordering and treating healthcare providers;
- Process payments;
- Submit and manage insurance claims;
- Determine benefits, coverage, and medical necessity;
- Respond to questions or requests;
- Provide customer support;
- Send appointment, collection, result, payment, or treatment communications;
- Maintain the security and integrity of our systems;
- Detect fraud, misuse, or unauthorized activity;
- Meet laboratory, healthcare, tax, accounting, insurance, licensing, accreditation, and legal requirements;
- Improve our website, services, and patient experience; and
- Perform other activities permitted or required by law.
We do not use a patient’s specific laboratory tests, laboratory results, diagnoses, prescriptions, or treatment services to create targeted advertising audiences.
4. Laboratory and Health Information
Information submitted for laboratory testing, clinical evaluation, treatment, billing, or result reporting may become part of your healthcare record.
Protected health information is handled according to our Notice of Privacy Practices and applicable law. This Website Privacy Policy does not replace or limit the rights described in our Notice of Privacy Practices.
Information you enter into an unsecured search engine, social media platform, public review, or third-party website that is not operated on our behalf may not be protected by ALC Diagnostics or HIPAA.
You should not include laboratory results, symptoms, diagnoses, prescription information, or other sensitive health information in public reviews or social media posts.
5. How We May Share Information
We may disclose information to the following categories of recipients when permitted or required.
Healthcare Providers and Laboratories
We may share information with:
- Ordering providers;
- Treating providers;
- ALC Diagnostics clinicians;
- Contracted clinicians involved in your care;
- Reference laboratories;
- Pathologists;
- Pharmacies; and
- Other healthcare professionals involved in your testing, diagnosis, or treatment.
Insurance and Billing Organizations
We may share information with:
- Health insurance plans;
- Medicare or Medicaid programs;
- Healthcare clearinghouses;
- Billing services;
- Claims administrators; and
- Other entities involved in eligibility verification, claims processing, payment, collection, or appeals.
Service Providers
We may use service providers to assist with:
- Laboratory information systems;
- Electronic health records;
- Secure forms;
- Appointment scheduling;
- Patient portals;
- Email and text communications;
- Payment processing;
- Website hosting;
- Information technology;
- Data storage;
- Security;
- Billing;
- Customer support; and
- Professional services.
Service providers may access information only as necessary to perform services for ALC Diagnostics and are expected to protect the information in accordance with their agreements and applicable law. When required, ALC Diagnostics enters into a HIPAA business associate agreement with a service provider that handles protected health information on our behalf.
Legal and Public-Health Disclosures
We may disclose information when reasonably necessary to:
- Comply with federal, state, or local law;
- Respond to a valid court order, subpoena, warrant, or other lawful process;
- Report certain diseases or laboratory findings to public-health authorities;
- Cooperate with healthcare oversight, licensing, accreditation, or law-enforcement authorities;
- Report suspected abuse, neglect, or threats to health or safety;
- Prevent fraud or illegal activity; or
- Protect the rights, safety, property, or security of patients, ALC Diagnostics, or others.
Business Transactions
Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or other business transaction, subject to applicable privacy and healthcare laws.
6. Sale of Personal and Health Information
ALC Diagnostics does not sell patient laboratory results or protected health information.
We do not rent or sell patient lists to third parties for their independent marketing purposes.
We do not authorize advertising companies to use information about a patient’s requested tests, laboratory results, diagnoses, prescriptions, or treatment services for targeted advertising.
7. Payment Processing
Payments may be processed through third-party payment processors, including Square or another payment service selected by ALC Diagnostics.
The payment processor may collect payment-card and transaction information according to its own privacy and security practices. ALC Diagnostics generally does not receive or store the complete payment-card number when payment is processed directly by a third-party payment processor.
Payment records associated with healthcare services may also become part of your billing or healthcare record.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Maintain website functionality;
- Remember selections;
- Support security;
- Prevent fraud;
- Understand general website performance;
- Identify technical problems; and
- Improve website usability.
We may use limited analytics tools on general informational portions of the website. We do not authorize analytics or advertising technologies to collect laboratory results, completed intake-form information, portal credentials, or other protected health information.
You may be able to control cookies through your browser or a cookie-management tool. Disabling certain cookies may affect website functionality.
9. Electronic Communications
We may communicate with you through:
- Secure patient portal;
- Laboratory Information System;
- Secure email;
- Telephone;
- Voicemail;
- Text message; or
- Postal mail.
We will use reasonable safeguards when communicating with you. However, ordinary email and text messaging may have privacy and security risks.
You are responsible for:
- Providing an accurate email address and telephone number;
- Protecting your email and portal passwords;
- Securing devices used to view results;
- Informing us if your contact information changes; and
- Informing us if you no longer wish to receive communications through a particular method.
We may send service-related communications, such as appointment confirmations, specimen instructions, payment notices, result-availability notices, treatment communications, and safety information.
Marketing communications, when offered, will be handled separately from necessary healthcare and transactional communications. You may opt out of marketing messages without affecting your access to laboratory or healthcare services.
10. Information Security
ALC Diagnostics uses reasonable administrative, physical, and technical safeguards designed to protect information from unauthorized access, alteration, loss, misuse, or disclosure.
These safeguards may include access controls, passwords, encryption, secure transmission methods, workforce training, system monitoring, vendor agreements, and policies governing the handling of confidential information.
No website, electronic communication, network, or storage system can be guaranteed to be completely secure. You should promptly notify us if you believe information you provided to ALC Diagnostics has been accessed or disclosed without authorization.
11. Data Retention
We retain information for as long as reasonably necessary to:
- Provide laboratory and healthcare services;
- Maintain patient and laboratory records;
- Complete billing and payment activities;
- Respond to disputes or complaints;
- Meet laboratory, healthcare, insurance, tax, contractual, and legal requirements;
- Conduct audits and quality activities; and
- Protect against fraud or legal claims.
Laboratory, healthcare, billing, and compliance records may be subject to mandatory retention periods and generally cannot be deleted solely at the patient’s request.
When information is no longer required, we may securely delete, destroy, de-identify, or archive it in accordance with our policies and applicable law.
12. Your Choices and Requests
Depending on the type of information and applicable law, you may contact us to:
- Request access to certain information;
- Request correction of inaccurate information;
- Update contact information;
- Ask questions about how information is used;
- Request a different communication method;
- Opt out of optional marketing communications; or
- Request deletion of website information that ALC Diagnostics is not legally or operationally required to retain.
Rights relating to protected health information are explained in our Notice of Privacy Practices.
We may need to verify your identity before completing a privacy request. We may deny or limit a request when retention or disclosure is required or permitted by healthcare, laboratory, billing, tax, insurance, public-health, or other applicable laws.
13. Minors
Our services may be used by minors only when permitted under applicable law and ALC Diagnostics’ policies.
A parent, legal guardian, or other authorized representative may be required to provide consent. In some circumstances, applicable law may permit a minor to consent to certain laboratory or healthcare services and may provide confidentiality protections for those services.
We do not knowingly collect information from a child through the website in a manner that violates applicable law.
14. Third-Party Websites
Our website may contain links to websites or services operated by third parties. ALC Diagnostics does not control and is not responsible for the content, security, availability, or privacy practices of unaffiliated third-party websites.
You should review the privacy policy of any third-party website before providing personal or health information.
15. Changes to This Policy
We may revise this Website Privacy Policy when our services, technologies, vendors, or legal obligations change.
The revised policy will be posted with a new effective date. Material changes may also be communicated through the website or another appropriate method.
Your continued use of the website after a revised policy becomes effective is subject to the revised policy. Changes to the handling of protected health information will also be addressed in accordance with our Notice of Privacy Practices and applicable law.
16. Contact Us
Questions, concerns, or requests concerning this Website Privacy Policy may be directed to:
Privacy Officer
ALC Diagnostics LLC
2434 East Dempster Street, Suite 110
Des Plaines, Illinois 60016
Email: info@alcdx.com
Telephone: (872) 201-8642